Shipping policy

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

We are more than happy to write instructions as instructed.  If you choose to have your order left if you are not at home, the responsibility is yours but contact us immediately to discuss.

All orders delivered within Australia automatically have tracking.  If your order has not arrived please contact our customer service department for assistance of tracking at embarkenbonsai@gmail.com.

International orders are sent with Standard Airmail service. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally

Orders are usually dispatched within 2 business days – We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 2-7 days.

IMPORTANT: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item.

All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.

• Delivery costs vary depending on the country the parcel is being delivered to and the delivery method chosen. Embark-en uses Standard Air Postage which includes tracking. If an alternative form of postage is required contact us at peter@embark-en.com.au to discuss options.
• If an international order is entitled to a GST refund.  This will occur after payment and before order has been posted.
• You must pay the Order Amount by credit card or Direct Deposit at the time of submitting the Order. Embark-en accepts Visa or Mastercard.

• Some parcels sent overseas will be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Custom laws in your country before placing your order. Embark-en is not liable to pay such fees and is not responsible for the rejection of your parcel